Refund policy

Refund & Return Policy

ZapTag

At ZapTag, customer satisfaction is important to us. Please carefully review our Refund & Return Policy before placing an order. By making a purchase on our website, you agree to the following terms and conditions.

1. Order Cancellations

Customers have 12 hours from the time of purchase to request an order cancellation.

Once the 12-hour cancellation window has passed, orders cannot be canceled under any circumstances, as they may already be processed or prepared for shipment.

2. Returns – Opened Packages

For hygiene, safety, and product integrity reasons, we do not accept returns on products that have been opened or used.

All sales are considered final once the package has been opened.

3. Incorrect Shipping Addresses

ZapTag is not responsible for orders shipped to an incorrect or incomplete address provided by the customer at checkout.

We do not offer refunds or replacements for packages that are lost, undelivered, or returned due to an incorrect shipping address entered by the customer.

Please carefully verify your shipping information before completing your purchase.

4. Packages That Never Arrive

If your package never arrives, you may be eligible for a refund, provided that:

  • The shipping address entered at checkout was correct and complete.

  • The package was not delivered due to an issue unrelated to an incorrect address provided by the customer.

Each case will be reviewed by our support team before a refund is approved.

5. Damaged or Defective Products

If your order arrives damaged, broken, or with a manufacturing defect, you may be eligible for a refund or replacement.

To request a refund or replacement:

  • Contact our customer support team as soon as possible after receiving your order.

  • Provide your order number.

  • Include clear photos or videos showing the damage or defect.

Our team will review your request and determine the appropriate resolution.

6. Refund Approval & Processing

All refund requests are subject to review and approval by ZapTag.

If your refund is approved, the amount will be returned to your original payment method. Please allow additional processing time depending on your bank or payment provider.

7. Contact Us

If you have any questions regarding our Refund & Return Policy, please contact our customer support team.

ZapTag Customer Support

Thank you for shopping with ZapTag!